What happens when a user tells you a system number is wrong? And what happens next? Turns out, a lot - wrong numbers are a very common reason people lose trust in systems - notably when they have to rely on them. But it wasn't the wrong number
When I was a child, a long time ago, I used to play this game. The goal was to successfully assemble a number of goods in a few minutes. Ingredients or parts would come out the top or side, and you'd have to process items and ensure they
A familiar story You're a vendor. Someone buys your lovely software. You implement it. They have a project manager, various things happen. The software goes live. Eventually, new teams start appearing. Maybe an API was left as "Phase II" and never implemented (because well, "Phase
I spend a lot of time negotiating this in the software world: And if you're wondering why this happens, it's normally because: 1. people aren't talking to people 2. people aren't listening So lots of designers and product people have leapt onto
So, I've explored why APIs need a user experience designed for them. I'm now moving to another area, which is slightly more visible but still pretty damn complex: presenting data. Broadly, I will take you through: * Why people don't trust your data/numbers yet,
Why You Should Ignore Airline Advice Columns As previously written about, I fly too much. This is on average about 40 flights every 12 months. 2025 it's going to end up at 53. I do this because I live on a lovely small island but do also love
I spend a reasonable amount of time talking about systems interacting and how that can influence behaviour in groups (ie organisations). For example, at a certain density of crowd, people en masse behave more like a liquid than like individual beings. This can lead to safety risks. I however want
So I was a little surprised to see this TV series get to the heights it has, and in addition a UK celebrity version has done extremely well this week. From the various pieces, I understand that most of the celebrity players just really really wanted to play it rather
⚠️This is a sensitive topic and I have tried to bridge the sensitivity of it with some gentle humour to make some of it more understandable to a wide audience. You are welcome to contact me directly if you feel that I have been inappropriate. In addition, nothing in this
I’ve lived in this world long enough that some of these ideas just feel obvious to me, but I’ve learned they often aren’t. In most workplaces I’ve been in, fluency in how these ideas connect between data, code and software - is surprisingly rare - even
Now, I suspect out of everything I write, this is potentially the most controversial opinion I have. Microsoft Teams is actually brilliant. Right. Let's try to explain this... The dark old ages I first started office jobs in environments where you'd have a VoIP phone and
Design is Dead? Agile is Dead? Linkedin is full of posts that: * espouse ways of working or models of working * say things like "a product manager must use these frameworks to be successful" * state "X is dead" and if you're lucky, why (agile, continuous